Frequently Asked Questions
Spain's mobile market is highly developed, with over 55 million subscribers across major operators like Movistar, Vodafone, and Orange. While WhatsApp is popular, SMS remains essential for business uses like authentication and marketing, with high smartphone and SMS usage rates.
Several SMS APIs like Twilio, Sinch, MessageBird, and Plivo offer robust solutions for sending SMS to Spain. Ensure compliance with Spanish regulations and best practices for optimal delivery and engagement.
MMS messages are automatically converted to SMS with a URL link to the media content. This ensures broad compatibility across all devices in Spain, while still allowing for rich media sharing.
Adhere to permitted hours (8:00 AM to 9:00 PM local time), considering the time difference for the Canary Islands. Avoid sending during national and regional holidays, Sundays, and siesta time (2 PM - 4PM).
No, sending SMS to landlines in Spain isn't supported and will result in failed delivery with a 400 response error (code 21614) via SMS APIs. You won't be charged for these attempts.
Comply with GDPR, obtain explicit consent, and honor opt-outs. Respect the Lista Robinson (national opt-out registry), permitted sending hours (8 am-9 pm), and required keywords like STOP/ALTO/BAJA/AYUDA/HELP.
GSM-7 encoding allows 160 characters for single SMS and 153 per concatenated segment. Unicode/UCS-2 allows 70 characters for single SMS and 67 per segment. Choose the encoding based on character types.
Process opt-out requests (STOP/ALTO/BAJA) within 24 hours, maintain a centralized opt-out database, confirm the opt-out, and regularly audit your lists for accuracy.
Spain supports alphanumeric sender IDs, long codes (domestic and international), and short codes. Alphanumeric Sender IDs do not require pre-registration. Short codes take 12-14 weeks to provision.
Cannabis-related content is strictly forbidden. Gambling, adult content, unauthorized financial services, and political messaging without proper disclosures are also prohibited.
Keep messages concise, include clear calls-to-action, personalize when possible, use appropriate language and formatting, respect sending hours, and ensure easy opt-out methods.
Use Twilio's REST API with your account SID and auth token. Specify the recipient's Spanish number with the +34 country code, and include a status callback URL for delivery tracking.
Standard rate limits vary by provider, with Twilio around 100/second, Sinch at 50/second, MessageBird at 60/second, and Plivo at 80/second. Implement queueing and backoff strategies.
Employ queue systems (Redis/RabbitMQ), utilize batch APIs, implement exponential backoff for retries, and monitor rate limit headers to optimize SMS throughput and avoid exceeding limits.
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Spain SMS Best Practices, Compliance, and Features
Spain SMS Market Overview
Market Conditions: Spain has a highly developed mobile market with widespread SMS usage. The country's major mobile operators include Movistar, Vodafone, and Orange, collectively serving over 55 million mobile subscribers. While OTT messaging apps like WhatsApp are extremely popular for personal communications, SMS remains crucial for business communications, particularly for authentication, notifications, and marketing. The mobile market shows a relatively even split between Android (around 80%) and iOS (around 20%) users, with strong smartphone penetration rates exceeding 80% of the population.
Key SMS Features and Capabilities in Spain
Spain offers comprehensive SMS capabilities including two-way messaging, concatenated messages, and full support for both domestic and international messaging with various sender ID options.
Two-way SMS Support
Yes, Spain fully supports two-way SMS communications. There are no specific restrictions beyond standard compliance requirements for obtaining user consent and maintaining opt-out mechanisms.
Concatenated Messages (Segmented SMS)
Support: Yes, concatenation is fully supported across Spanish networks.
Message length rules:
Encoding considerations: GSM-7 is preferred for standard Latin alphabet, while UCS-2 is required for special characters and Spanish-specific characters (??, ??, ??, ??, ??, ??).
MMS Support
MMS messages are automatically converted to SMS with an embedded URL link to access the multimedia content. This ensures compatibility across all devices while maintaining the ability to share rich media content.
Recipient Phone Number Compatibility
Number Portability
Number portability is available in Spain, allowing users to keep their phone numbers when switching carriers. This feature doesn't significantly impact SMS delivery or routing as the Spanish telecommunications infrastructure handles number portability efficiently.
Sending SMS to Landlines
Sending SMS to landline numbers is not supported in Spain. Attempts to send SMS to landline numbers will result in a failed delivery and typically generate a 400 response error (error code 21614) through SMS APIs. Messages won't appear in logs and accounts won't be charged for these attempts.
Compliance and Regulatory Guidelines for SMS in Spain
Spain's SMS communications are regulated by two primary authorities: the Spanish Data Protection Agency (AEPD) and the National Commission of Markets and Competition (CNMC). These bodies enforce GDPR compliance and telecommunications regulations respectively.
Consent and Opt-In
Explicit Consent Requirements:
HELP/STOP and Other Commands
Required Keywords:
Do Not Call / Do Not Disturb Registries
Spain maintains the Lista Robinson, a national opt-out registry for marketing communications. Best practices include:
Time Zone Sensitivity
Spain observes specific time restrictions for commercial SMS:
Phone Numbers Options and SMS Sender Types for Spain
Alphanumeric Sender ID
Operator network capability: Fully supported across all major networks Registration requirements: No pre-registration required, but dynamic usage is supported Sender ID preservation: Yes, sender IDs are preserved as specified Special considerations: MEF-Protected Sender IDs require Letter of Authorization (LOA) from June 6, 2024
Long Codes
Domestic vs. International: Both supported
Short Codes
Support: Fully available in Spain Provisioning time: 12-14 weeks Use cases:
Restricted SMS Content, Industries, and Use Cases
Prohibited Content:
Content Filtering
Carrier Filtering Rules:
Best Practices to Avoid Filtering:
Best Practices for Sending SMS in Spain
Messaging Strategy
Sending Frequency and Timing
Localization
Opt-Out Management
Testing and Monitoring
SMS API integrations for Spain
Twilio
Twilio provides a robust REST API for sending SMS to Spain. Authentication uses account SID and auth token.
Sinch
Sinch offers a straightforward REST API with bearer token authentication.
MessageBird
MessageBird provides a feature-rich API with support for various message types.
Plivo
Plivo offers a powerful API with support for high-volume messaging.
API Rate Limits and Throughput
Throughput Management Strategies:
Error Handling and Reporting
Recap and Additional Resources
Key Takeaways:
Next Steps:
Additional Resources: