Is two-way SMS supported in Puerto Rico?

Yes, two-way SMS is supported in Puerto Rico.

Can I send SMS to landline numbers in Puerto Rico?

No, SMS cannot be sent to landline numbers in Puerto Rico. The Sent REST API will throw a 400 response with error code 21614.

Are there any non-compliance fees for SMS campaigns in Puerto Rico?

Yes, U.S. telecommunications providers, including T-Mobile, may assess fees for non-compliant A2P traffic. Fees include $1,000 for program evasion and $10,000 for content violations.

What is two-way SMS support in Puerto Rico?

Two-way SMS support in Puerto Rico allows users to both receive and reply to SMS messages, enabling interactive communication for businesses.

Can I keep my mobile number if I switch service providers in Puerto Rico?

No, number portability is not available in Puerto Rico, so you cannot retain your mobile number when switching between mobile service providers.

How are MMS messages handled in Puerto Rico?

MMS messages are converted into SMS messages with an embedded URL in Puerto Rico, allowing recipients to access media content via a link.

Are concatenated SMS messages supported in Puerto Rico?

No, concatenated SMS messages are not supported in Puerto Rico. Messages exceeding the character limit will not be split and reassembled, leading to possible truncation.

Can I send SMS to landline numbers in Puerto Rico?

No, sending SMS to landline numbers in Puerto Rico is not supported, and attempts will result in a 400 error code without charges.

What should businesses do to comply with SMS regulations in Puerto Rico?

Businesses should obtain opt-in consent, respect time zones, support HELP/STOP commands, avoid contacting do-not-call registries, and comply with Sent’s policies.

What are the potential fees for non-compliant SMS campaigns in Puerto Rico?

Non-compliance fees include a $1,000 fee for 10DLC program evasion and a $10,000 fee for content violations after a warning, as per T-Mobile's guidelines.

What is the importance of obtaining opt-in consent for SMS campaigns?

Obtaining opt-in consent is crucial to ensure compliance with legal requirements and respect user preferences, especially for marketing communications.

Why is it important to respect time zones when sending SMS in Puerto Rico?

Respecting time zones ensures messages are sent during appropriate hours, reducing the risk of disturbing recipients and improving engagement.

What happens if an SMS message exceeds the character limit in Puerto Rico?

If an SMS message exceeds the character limit in Puerto Rico, it will not be automatically split into segments, leading to potential message truncation.

How can businesses ensure compliance with HELP/STOP messages?

Businesses should configure their systems to recognize and appropriately respond to HELP/STOP commands in the user's local language to comply with regulations.

What is the significance of Sent’s Acceptable Use Policy for SMS campaigns?

Sent’s Acceptable Use Policy outlines the permissible use of their services, helping businesses avoid violations and ensuring compliance with legal and carrier standards.

What are the consequences of violating T-Mobile’s Code of Conduct?

Violations can result in significant fines, such as a $10,000 fee for content violations, emphasizing the need for adherence to guidelines.

What does the 10DLC long code messaging program entail?

The 10DLC long code messaging program is a regulatory framework for A2P messaging that requires proper registration to prevent evasion techniques.

What is SHAFT content, and why is it prohibited?

SHAFT content includes messages related to Sex, Hate, Alcohol, Firearms, and Tobacco, which are prohibited to prevent harmful or inappropriate messaging.

Why is number portability important for businesses?

Number portability allows customers to retain their numbers when switching providers, which is crucial for maintaining consistent communication and customer relationships.

What is the role of the CTIA Short Code Monitoring Handbook?

The CTIA Short Code Monitoring Handbook provides guidelines for short code messaging, helping businesses adhere to industry standards and avoid violations.

How can businesses manage SMS campaigns effectively in Puerto Rico?

By understanding local SMS features, compliance requirements, and limitations, businesses can create effective communication strategies while avoiding penalties.

What should businesses avoid when sending SMS to Puerto Rican recipients?

Businesses should avoid sending messages to do-not-call registries, exceeding character limits, and violating carrier policies to ensure compliance.

Why is it important to review SMS use cases with legal counsel?

Reviewing SMS use cases with legal counsel helps ensure that campaigns comply with applicable laws and regulations, mitigating the risk of legal issues.

What are the recommended business hours for sending SMS marketing messages in Puerto Rico?

It's recommended to send marketing SMS messages between 8:00 AM and 8:00 PM Atlantic Standard Time (AST) in Puerto Rico, respecting local business hours.

What type of phone number is best for appointment reminders in Puerto Rico?

Domestic long codes with 10DLC registration are suitable for appointment reminders in Puerto Rico because they offer reliable delivery and sender ID preservation.

How should I format phone numbers when sending SMS messages to Puerto Rico?

Use the E.164 format, which includes the country code (+1) followed by the area code (787 or 939) and the local number. For example, +1787XXXXXXX or +1939XXXXXXX.

What are the character limits for SMS messages in Puerto Rico?

The standard SMS character limits apply: 160 characters for GSM-7 encoding and 70 characters for Unicode (UCS-2). GSM-7 is recommended for standard ASCII characters to maximize message length.

What type of content is prohibited in SMS messages sent to Puerto Rico?

Prohibited content includes gambling and lottery services, adult content (SHAFT), cryptocurrency promotions, debt collection, and political messaging without proper disclosure.

What should I do if my SMS messages are being filtered in Puerto Rico?

Avoid URL shorteners, use registered domains, maintain consistent sending patterns, include clear business identification, and avoid excessive punctuation and all-caps to prevent filtering.

Which SMS API integrations offer support for sending messages to Puerto Rico?

Twilio, Sinch, MessageBird and Plivo provide SMS APIs with support for sending messages to Puerto Rico. Each requires specific credentials and configurations.

What is the typical provisioning time for a new short code in Puerto Rico?

Provisioning a new short code in Puerto Rico typically takes 8-12 weeks for approval by major carriers.

Are there any specific considerations for sending SMS during holidays in Puerto Rico?

Yes, it's best to avoid sending non-emergency SMS messages during major holidays in Puerto Rico to respect local customs and observances.

How quickly should opt-out requests be processed for SMS campaigns in Puerto Rico?

Opt-out requests (STOP, QUIT, CANCEL, UNSUBSCRIBE) must be acknowledged within 24 hours, and the recipient should be immediately removed from the active messaging list.

Puerto Rico (US) SMS Guide

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