Solomon Islands SMS Guide - sms-compliance -

Frequently Asked Questions

Use a reputable SMS API provider like Twilio, Sinch, MessageBird, or Plivo. Ensure phone numbers are in E.164 format (+677 followed by the number), obtain necessary consent, and respect local regulations.
Single SMS messages are limited to 160 characters using GSM-7 encoding or 70 characters with UCS-2 encoding. Longer messages are automatically split into segments via concatenated SMS.
MMS is converted to SMS with a URL link due to limited mobile data infrastructure. This ensures compatibility across all devices while still allowing access to rich media content through a web link.
Adhere to SBT (UTC+11). The best practice is to send messages between 8:00 AM and 8:00 PM SBT, avoiding religious holidays and Sundays. Limit urgent messages outside these hours to true emergencies.
No, short codes are not currently supported. Use international long codes for transactional messages and two-factor authentication, as domestic long codes are also not supported.
While specific marketing laws are limited, obtain explicit opt-in consent before sending marketing messages. Honor STOP and HELP commands, and maintain internal Do Not Call lists, even though no official registry exists.
Always use the E.164 format, which starts with +677 followed by the local phone number. This ensures accurate delivery and compatibility with SMS API providers.
Process opt-out requests within 24 hours, send a confirmation message to the user, and keep records of opted-out numbers for at least 12 months. Regularly audit opt-out compliance.
Gambling, adult content, and unsubstantiated medical claims are prohibited. Financial services SMS must include clear disclaimers, and all messages should adhere to general cultural and religious sensitivities.
Alphanumeric sender IDs are supported and do not require pre-registration. They are generally preserved as sent, allowing businesses to use their brand name as the sender.
Keep messages concise (under 160 characters), use clear calls-to-action, identify your business, and personalize messages thoughtfully. Limit marketing frequency and respect local time zones.
While English is official, consider bilingual messages in both English and Solomon Islands Pijin for broader reach and engagement.
The standard rate limit is 30 messages per second. Use batch processing for large volumes and implement exponential backoff for error retries. Consider time-zone throttling.
Number portability is not available in the Solomon Islands. This simplifies message delivery as numbers remain tied to their original network provider.
Twilio, Sinch, MessageBird, and Plivo all provide reliable SMS API solutions for sending messages to Solomon Islands. Use their provided code examples and documentation.
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