Frequently Asked Questions
+290 is the country code for Saint Helena, Ascension, and Tristan da Cunha. Always include this code for international calls to ensure proper routing and connectivity. This is crucial for applications handling international calls or SMS messages.
To dial a landline in Saint Helena from overseas, dial the international prefix (00), followed by the country code (+290), and then the 5-digit local number. For example, 00 +290 22012. Remember to consider the time difference, as Saint Helena observes GMT.
The article provides specific regular expressions (regex) for validating phone numbers. Use /^2[0-57-9]\d{4}$/ for landlines, /^[5-6]\d{4}$/ for mobiles, and /^8\d{4}$/ for special services. Always include the +290 country code check for complete validation, especially in international contexts.
Sure South Atlantic is the primary telecommunications operator for Saint Helena, Ascension Island, and Tristan da Cunha. They operate the modern digital network across these territories, providing essential connectivity and communication services. Remember to account for potential bandwidth limitations when developing applications, especially for Tristan da Cunha, despite the improvements due to St Helena’s connection to the Equiano submarine cable in 2023.
Understanding the unique phone number format for Saint Helena, Ascension, and Tristan da Cunha is crucial for developers to accurately validate and process numbers in applications. Correct formatting prevents errors, ensures successful call routing, and improves the user experience. Adhering to the specified format also simplifies integration with international telecommunication systems.
Store numbers in E.164 format (+290XXXXX) for international compatibility. Display locally as 5-digit numbers for user convenience. Include a territory identifier in metadata to avoid ambiguity and enhance data management. For display, use spacing for better readability (e.g., +290 220 123).
Local calls within Saint Helena, Ascension, and Tristan da Cunha use a simple 5-digit dialing format. This applies whether calling within the same territory or between different islands. No prefixes are needed, even for mobile-to-landline calls, simplifying local communication.
Saint Helena and Ascension Island are on GMT, while Tristan da Cunha is on GMT+1. Consider this difference for scheduling apps or time-sensitive communications like appointment reminders or event notifications to avoid miscommunication or scheduling errors.
Sure South Atlantic provides comprehensive coverage on Saint Helena. Ascension Island's coverage is more focused on strategic areas, while Tristan da Cunha's coverage is concentrated around settlements. Consider these variations when designing applications to handle potential connectivity issues and implement appropriate error handling, like enabling offline access where coverage is less reliable.
Recent 2023 regulatory updates include enhanced monitoring of unauthorized services, stricter equipment licensing, updated emergency service protocols, and reinforced operator exclusivity for Sure South Atlantic. Non-compliance can result in penalties. Consult the Saint Helena Government Communications Division's website for details.
No, you cannot use just any telecommunications equipment in Saint Helena, Ascension, and Tristan da Cunha. Due to stricter equipment licensing requirements implemented in 2023, ensure any equipment used complies with regulations. Failure to do so could result in penalties. Check with the Saint Helena Government Communications Division for the latest guidelines.
For displaying Saint Helena phone numbers, always include the +290 country code in international contexts. Use consistent spacing (+290 220 123) for readability. Follow the 5-digit local format while maintaining international compatibility (+290 prefix) to avoid confusion.
Provide clear, user-friendly error messages for invalid number formats. Implement robust error handling for network issues, considering the islands' remote location and potential latency. Give clear feedback on call/message status to improve user experience and prevent frustration.
Saint Helena, Ascension, and Tristan da Cunha, as remote territories, have unique telecommunications challenges and a distinct regulatory environment. This necessitates specific regulations to ensure service quality, manage limited resources, and maintain compliance with international standards.
Saint Helena Phone Numbers: Format, Validation & Integration Guide (2025)
Learn how to call Saint Helena using the +290 country code and integrate phone numbers into your applications. This complete guide covers international dialing from the US, UK, and worldwide, phone number formats (5 digits), E.164 validation, SMS capabilities, and the Equiano fiber cable infrastructure serving Saint Helena, Ascension, and Tristan da Cunha. Updated with current regulations through July 2025.
Quick Reference
Number Format:
Service Type Patterns:
Key Facts:
Special Case – Tristan da Cunha: While allocated +290 8xxxx, Tristan da Cunha uses UK London +44 20 numbers in practice.
Saint Helena Telecommunications Overview
How Do You Call Saint Helena from the US, UK, or Internationally?
From the United States:
From the United Kingdom:
From Any Country:
Quick Dial Examples:
Cost Considerations:
Time Zone for Calling:
What is the Background of Saint Helena's Phone System?
These remote South Atlantic territories present unique telecommunications challenges. The Eastern Telegraph Company established infrastructure between Saint Helena and Ascension Island in 1899, creating a telecommunications foundation that has evolved significantly.
Sure South Atlantic operates the modern digital network serving all three territories under an exclusive license running until July 1, 2025 (extended from January 2024 with 18-month rollover periods subject to six-month notice). The St Helena Government launched public consultation on the Communications Bill 2025 in March 2025 to replace the outdated Telecommunications Ordinance 1989.
On October 1, 2023, Saint Helena connected to the Google Equiano submarine cable, ending decades of satellite-only connectivity. This fiber optic connection provides 100 Gbit/s bandwidth to Portugal and 10 Gbit/s of internet capacity, dramatically improving from the previous ~50 Mbit/s satellite connection. Network latency dropped from 657ms to 131ms from London, though a February 2025 independent audit found the island utilizes only a fraction of the cable's potential capacity.
Impact on your implementation: You can now design applications expecting 131ms latency from Europe instead of 657ms. However, implement timeout handling for edge cases where satellite backup may still be used.
Sources: Saint Helena Government official announcements (2024-2025), Wikipedia "Communications in Saint Helena, Ascension and Tristan da Cunha" (verified 2024), Kentik Internet Analysis (October 2023), IEEE Spectrum technical analysis (2023)
What are the Phone Number Formats for Saint Helena?
The territories use a straightforward 5-digit numbering system for both local and international calls.
Numbering System Breakdown
Since October 2013, telephone numbers follow a fixed 5-digit format with the country calling code +290. The following table outlines the number formats for different service types:
2[0-57-9]XXXX
[5-6]XXXX
8XXXX
8XXXX
Important Note on Tristan da Cunha: While the +290 8xxxx range is allocated to Tristan da Cunha, telephones there use UK London 020 numbers and connect via the UK telephone numbering plan, not through +290.
Key takeaway: Include the +290 country code for international compatibility when working with Saint Helena and Ascension numbers. For Tristan da Cunha, use UK +44 20 numbering.
Sources: Wikipedia "Telephone numbers in Saint Helena and Tristan da Cunha" (verified 2024), ITU national numbering plan documentation
How Do You Validate Saint Helena Phone Numbers with Regex?
Why Phone Number Validation Matters: Proper validation ensures your application accepts only legitimate Saint Helena numbers, preventing errors in international calling and SMS delivery.
Use these regular expression patterns to validate Saint Helena phone numbers:
Why these patterns reject invalid numbers:
Multi-language examples:
What Are the Best Ways to Send SMS to Saint Helena?
Saint Helena supports SMS (text messaging) through Sure South Atlantic's mobile and 4G network:
SMS Capabilities:
Sending SMS Internationally:
SMS Integration for Developers:
Tristan da Cunha Exception: For Tristan da Cunha, use UK-based SMS services with +44 20 numbers (satellite connectivity via UK system).
How Do You Dial Phone Numbers in Saint Helena?
Local Calling within the Territories
Local calling within and between the territories is simple:
Emergency Numbers:
Example call flows:
Local landline to landline (same island):
Mobile to landline:
Between territories (Saint Helena to Ascension):
Emergency call:
Ensure your application recognizes and handles these short-code formats for local calls.
International Calling Procedures
Outgoing calls from Saint Helena:
00
(international prefix) + country code + numberIncoming calls to Saint Helena:
+290
+ 5-digit local numberExample international call formatting:
Time Zone Considerations: All three territories – Saint Helena, Ascension Island, and Tristan da Cunha – observe GMT (UTC+0) year-round with no Daylight Saving Time. The IANA time zone identifier is
Atlantic/St_Helena
. Factor this into scheduling applications, especially for appointment reminders, event notifications, or time-critical communication.Sources: TimeAndDate.com "Time Zones in Saint Helena" (verified 2024), IANA Time Zone Database
What is the Telecommunications Infrastructure Like?
Understanding the underlying infrastructure is key to building robust and reliable applications.
Network Coverage and Availability
Sure South Atlantic provides coverage across the islands:
The Equiano submarine cable (activated October 1, 2023) transformed Saint Helena's connectivity:
As of February 2025, an independent audit found that while residents experience faster speeds and lower prices, the island utilizes only a fraction of the cable's potential capacity.
Common connectivity issues and solutions:
Implementation recommendations:
Sources: Saint Helena Government "St Helena connects to the Subsea Cable" (October 2023), Kentik Blog (October 2023), IEEE Spectrum technical analysis (2023), Saint Helena Government audit report (February 2025)
Key Technical Considerations for Your Development Workflow
When developing telecommunications systems for these territories, consider:
1. Validation Requirements:
2. Storage and Display:
3. System Integration:
4. Database Schema Recommendations:
5. API Rate Limiting:
6. Security Best Practices:
What are the Regulatory Requirements for Saint Helena Telecommunications?
Stay current with regulatory changes to maintain compliance.
Recent Regulatory Updates (2024-2025)
Significant regulatory changes are underway in Saint Helena's telecommunications landscape:
Licensing Status (2024): Sure South Atlantic's exclusive license was extended from January 1, 2024, for a minimum 18-month period, continuing indefinitely with six-month notice requirements. The license runs until July 1, 2025, with potential for new providers afterward.
Communications Bill 2025: In March 2025, the Saint Helena Government launched public consultation on the proposed Communications Bill 2025, which will:
Equipment Licensing (2023-2024): Enhanced monitoring of unauthorized telecommunications equipment, with stricter licensing requirements under new regulations approved by Executive Council.
Regulatory Oversight: The Electronic Communications Consultative Committee (ECCC) monitors Sure's license compliance and advises government on policy matters including pricing.
Warning: Non-compliance can result in significant penalties. Always verify current requirements with the Saint Helena Government Communications, Networks and Services division at https://www.sainthelena.gov.sh/communications-networks-services/.
Sources: Saint Helena Government official press releases (2024-2025), Saint Helena Government "Communications Bill 2025 Public Consultation" (March 2025), Telecommunications Ordinance Cap 106 (1989)
What Future Developments Should You Expect?
The telecommunications landscape in these territories continues to evolve. Key developments include:
Stay informed about these developments to ensure your applications remain compatible and future-proof.
How Do You Implement Phone Number Validation?
Robust Number Validation Function
Use this JavaScript function for robust number validation:
This function cleans the input number and validates it against the appropriate regex pattern. It includes error handling for invalid input types and special logic for Tristan da Cunha's UK-based numbering. If the input includes non-numeric characters, enhance this function by adding a pre-processing step to sanitize the input, removing any non-digit characters before validation.
Display Formatting Best Practices
When displaying phone numbers, follow these best practices:
These practices enhance the user experience and prevent confusion.
Effective Error Handling
Implement robust error handling in your telecommunications applications:
Error Message Best Practices:
Network Latency Handling:
Retry Logic Examples:
Connection Fallback:
Logging and Monitoring:
Follow these guidelines to create robust and user-friendly applications that seamlessly integrate with the telecommunications infrastructure of Saint Helena, Ascension, and Tristan da Cunha.
Sources: Sure South Atlantic technical documentation, Saint Helena Government infrastructure reports, ITU E.164 recommendations
Frequently Asked Questions
What is the country code for Saint Helena?
The country code for Saint Helena, Ascension, and Tristan da Cunha is +290. All phone numbers in these territories use this international dialing code, followed by a 5-digit local number. The complete E.164 format is +290XXXXX. Note that while Tristan da Cunha has the +290 8xxxx range allocated, it uses UK London +44 20 numbers in practice for telephone connectivity via satellite.
How many digits are in a Saint Helena phone number?
Saint Helena phone numbers are 5 digits long (since October 2013). When formatted internationally with the country code, the complete number is +290 followed by 5 digits, for a total of 8 digits including the country code. For example: +290 22012 (Jamestown landline) or +290 51234 (mobile). Local dialing within the territories requires only the 5-digit number without any prefix.
What is the difference between Saint Helena landline and mobile numbers?
Landline numbers start with digit 2 (except 21 and 26), following the pattern 2[0-57-9]XXXX. Example: 22012 for Jamestown. Mobile numbers start with digit 5 or 6, following the pattern [5-6]XXXX. Example: 51234. Special service numbers start with 8 (8XXXX) and are reserved for emergency and utility services in Saint Helena. This clear numbering structure makes it easy to identify the service type from the first digit.
Does Tristan da Cunha use the +290 country code?
While the +290 8xxxx range is officially allocated to Tristan da Cunha in the ITU numbering plan, Tristan da Cunha uses UK London +44 20 telephone numbers in practice. Telephone connectivity to Tristan da Cunha is provided via satellite through the UK telephone numbering plan, not through the +290 Saint Helena system. When building applications that handle Tristan da Cunha numbers, implement UK +44 20 number validation instead of +290 validation.
What time zone does Saint Helena use?
All three territories – Saint Helena, Ascension Island, and Tristan da Cunha – observe GMT (UTC+0) year-round with no Daylight Saving Time. The IANA time zone identifier is
Atlantic/St_Helena
. This consistent timezone simplifies scheduling for applications and eliminates the need to track seasonal time changes. When scheduling calls, messages, or appointments, always reference GMT/UTC+0 without DST adjustments.When did the Equiano submarine cable connect to Saint Helena?
The Google Equiano submarine cable was activated on October 1, 2023, providing Saint Helena's first-ever submarine fiber optic connection. This transformative infrastructure upgrade ended decades of satellite-only connectivity, delivering 100 Gbit/s bandwidth to Portugal and 10 Gbit/s of internet capacity. Network latency dropped from 657ms to 131ms (London to Saint Helena), and unlimited data plans became available for the first time. The 1,140km branch was physically landed in September 2021 but didn't become operational until October 2023.
How do you format Saint Helena phone numbers in E.164 format?
To format Saint Helena phone numbers in E.164 format, use the pattern +290XXXXX where XXXXX is the 5-digit local number. Examples: +29022012 (Jamestown landline), +29051234 (mobile), +29081234 (special services). Remove any spaces, hyphens, or parentheses. Always include the plus sign (+) followed by country code 290, then the 5-digit number without any separators. For display purposes, you can add spacing for readability: +290 220 12 or +290 5 1234.
What regex pattern validates Saint Helena phone numbers?
Use these regex patterns to validate Saint Helena phone numbers:
/^2[0-57-9]\d{4}$/
(starts with 2, except 21/26, followed by 4 digits)/^[5-6]\d{4}$/
(starts with 5 or 6, followed by 4 digits)/^\+2902[0-57-9]\d{4}$|^\+290[5-6]\d{4}$/
These patterns ensure 5-digit local numbers with correct starting digits. For full validation, include length checks, country code presence verification, and territory identification for edge cases like Tristan da Cunha's UK numbering.
When does Sure South Atlantic's exclusive license expire?
Sure South Atlantic's exclusive telecommunications license runs until July 1, 2025. The license was extended from January 1, 2024, for a minimum 18-month period and continues indefinitely thereafter with six-month notice requirements. After July 2025, there's potential for new telecommunications providers to enter the market. The Saint Helena Government launched public consultation on the Communications Bill 2025 in March 2025, which will modernize the regulatory framework and potentially enable competitive licensing.
What is the Communications Bill 2025?
The Communications Bill 2025 is proposed legislation launched for public consultation by the Saint Helena Government in March 2025. It will replace the outdated Telecommunications Ordinance 1989 and establish a modern regulatory framework for the post-Equiano submarine cable era. The bill implements the Policy for Communications, Networks and Services (approved 2020, reaffirmed 2024) and addresses contemporary telecommunications challenges including infrastructure management, competitive licensing, equipment authorization, and consumer protection for the 100 Gbit/s fiber-connected future.
Does Saint Helena support SMS and MMS?
Yes, Saint Helena supports SMS (text messaging) through Sure South Atlantic's mobile network. MMS (multimedia messaging) is also supported on the 4G network. However, expect delivery times of 30-60 seconds due to limited mobile infrastructure, especially in remote areas. Post-Equiano cable activation, messaging reliability has improved significantly. For Tristan da Cunha, messaging uses UK-based services via satellite, which may experience longer delays.
Can I port my Saint Helena phone number to another provider?
Currently, number portability is not available in Saint Helena. Since Sure South Atlantic maintains the exclusive telecommunications license until July 1, 2025, there are no alternative providers to port numbers to. When the market potentially opens to competition after July 2025 with the implementation of the Communications Bill 2025, number portability may become available. Build your applications to account for this limitation – users cannot transfer their existing numbers between services.
Related Country Codes and Regional Calling
If you're working with South Atlantic telecommunications, you may also need:
Nearby British Territories:
African Coastal Countries:
Other Remote Islands:
What Should You Do Next?
You've learned the essential technical details for integrating Saint Helena, Ascension, and Tristan da Cunha phone numbers into your applications. Take these implementation steps:
Key Implementation Reminders:
Additional Resources:
Start integrating Saint Helena phone numbers today with confidence, leveraging the post-Equiano fiber infrastructure and preparing for the upcoming regulatory modernization.