Is two-way SMS supported in Sierra Leone?

No, two-way SMS is not supported in Sierra Leone.

Can I send SMS to landline numbers in Sierra Leone?

No, SMS cannot be sent to landline numbers in Sierra Leone. Attempting to do so will result in an error.

What is the mobile country code for Sierra Leone?

The mobile country code for Sierra Leone is 619.

What is the mobile country code for Sierra Leone?

The mobile country code for Sierra Leone is 619.

Can I send two-way SMS messages in Sierra Leone?

No, two-way SMS is not supported in Sierra Leone, meaning users cannot reply to messages directly.

Is number portability available in Sierra Leone?

No, number portability is not available in Sierra Leone, so users cannot retain their mobile numbers if they switch service providers.

Does Sierra Leone support concatenated SMS messages?

Yes, Sierra Leone supports concatenated messaging, allowing you to send longer messages split into multiple segments and reassembled upon receipt.

Can I send MMS messages in Sierra Leone?

No, MMS is not directly supported in Sierra Leone. MMS messages will be converted to SMS with an embedded URL.

What happens if I send an SMS to a landline in Sierra Leone?

If you send an SMS to a landline in Sierra Leone, the Sent REST API will return a 400 error with code 21614, and the message will not be delivered.

Will I be charged for failed SMS attempts to landlines in Sierra Leone?

No, your account will not be charged for failed attempts to send SMS messages to landlines in Sierra Leone.

What is the dialing code for Sierra Leone?

The dialing code for Sierra Leone is +232.

What are the compliance considerations for sending SMS in Sierra Leone?

Compliance considerations include obtaining opt-in consent, sending messages during local daytime hours, supporting HELP/STOP commands, and respecting do-not-call registries.

Why is it important to obtain opt-in consent for SMS in Sierra Leone?

Obtaining opt-in consent is important to ensure compliance with local regulations, particularly for marketing or non-essential messages.

When should I send SMS messages to users in Sierra Leone?

You should send SMS messages during the recipient's local daytime hours unless the message is urgent.

What should I do if a user sends a STOP command in Sierra Leone?

Ensure your SMS campaigns support the STOP command, and process it to cease further communications with the user.

Are there do-not-call registries in Sierra Leone?

Yes, there are do-not-call or do-not-disturb registries, and you should avoid contacting users listed on these registries.

What character encoding considerations are there for SMS in Sierra Leone?

The way messages are split and rejoined in concatenated SMS may vary depending on the character encoding used.

Can I send SMS messages to mobile users in Sierra Leone?

Yes, you can send SMS messages to mobile users in Sierra Leone, but you must adhere to local guidelines and compliance requirements.

What is the ISO code for Sierra Leone?

The ISO code for Sierra Leone is "SL."

Why should I consult legal counsel for SMS campaigns in Sierra Leone?

Consulting legal counsel ensures that your messaging campaigns comply with all applicable local laws and regulations.

What is the purpose of HELP commands in SMS campaigns?

HELP commands provide users with assistance or information about the SMS service, and they should be supported in the local language.

Where can I find more information about international SMS guidelines?

You can visit the International Telecommunication Union's website at https://www.itu.int/en/ITU-T/Pages/default.aspx for more information about international SMS guidelines.

Are there best practices for SMS messaging in Sierra Leone?

Yes, best practices include obtaining opt-in consent, sending messages during appropriate hours, supporting HELP/STOP commands, and respecting local regulations.

What are the major mobile operators in Sierra Leone?

The major mobile operators in Sierra Leone are Africell and Orange.

What type of consent is required for sending marketing SMS messages in Sierra Leone?

Explicit consent, either written or electronic, is required before sending marketing SMS messages in Sierra Leone.

What keywords must be supported for opt-out requests in Sierra Leone SMS campaigns?

All SMS campaigns in Sierra Leone must support standard opt-out keywords such as STOP, CANCEL, and END.

What time zone does Sierra Leone operate in?

Sierra Leone operates in the GMT timezone (UTC+0).

What are the recommended sending hours for SMS messages in Sierra Leone?

The recommended sending hours for SMS messages in Sierra Leone are 8:00 AM to 8:00 PM local time.

Are dynamic alphanumeric sender IDs supported in Sierra Leone?

Yes, dynamic alphanumeric sender IDs are supported in Sierra Leone, but they may be modified by certain carriers like Africell.

Are domestic long codes supported for SMS in Sierra Leone?

No, domestic long codes are not supported in Sierra Leone. Only international long codes are supported, but with limitations.

What is the typical provisioning time for short codes in Sierra Leone?

The provisioning time for short codes in Sierra Leone is typically 4-8 weeks for approval and activation.

Which industries have restrictions on sending SMS content in Sierra Leone?

Restricted industries for SMS content in Sierra Leone include gambling, adult content, unauthorized financial services, and cryptocurrency promotions.

What are some best practices to avoid SMS content filtering in Sierra Leone?

To avoid content filtering, avoid excessive punctuation, use registered sender IDs, maintain consistent sending patterns, and include clear opt-out instructions.

How frequently should I send marketing SMS messages in Sierra Leone?

Limit marketing SMS messages to 2-4 per week per recipient in Sierra Leone.

What languages should I consider when localizing SMS content for Sierra Leone?

Consider using English and Krio when localizing SMS content for Sierra Leone to ensure wider reach.

How quickly should opt-out requests be processed in Sierra Leone?

Opt-out requests in Sierra Leone should be processed within 24 hours.

What are some technical considerations for sending SMS to Sierra Leone?

Technical considerations for sending SMS to Sierra Leone include using proper number formatting (+232), implementing retry logic, and monitoring delivery rates.

What is the default rate limit for sending SMS messages in Sierra Leone?

The default rate limit is 100 messages per second.

What should I do if message delivery fails in Sierra Leone?

Implement comprehensive error logging, monitor delivery receipts via webhooks, and track common failure patterns.

Where can I find the Sierra Leone Telecommunications Act?

The Sierra Leone Telecommunications Act can be found on the National Communications Authority (NatCA) website.

What should I do if I am sending high volumes of SMS messages to Sierra Leone?

Batch processing is recommended for volumes over 1000 messages.

What is the best way to handle SMS opt-outs?

Process opt-outs within 24 hours, send confirmation message for opt-out requests, maintain detailed opt-out logs, and regularly audit opt-out compliance.

Sierra Leone SMS Guide

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