New: RCS Support for Enterprise
Improve outcomes with patient engagement
Reduce no-shows, drive medication adherence, and keep patients informed with HIPAA-aligned SMS and multi-channel messaging. Leading healthcare organizations use Sent to fill more appointments and improve follow-up rates.
28%
Fewer no-shows
98.2%
Delivery rate
42%
Better adherence
The challenge facing healthcare providers
No-shows cost practices millions. Patients forget appointments, refills, and follow-up care. Email and mail have low engagement. Patients prefer SMS—98% open rates—for reminders and sensitive, time-sensitive health communications.
12-20%
No-show rate
Empty slots, lost revenue
50%
Medication non-adherence
Missed refills and doses
98%
SMS open rate
Ideal for reminders
How Sent solves this for healthcare
HIPAA-aligned messaging for appointment reminders, prescription refills, and patient outreach—with consent and audit built in.
Appointment reminders
Automated SMS and multi-channel reminders that reduce no-shows. Include reschedule links and confirmations.
24–48h and same-day reminders
One-tap confirm or reschedule
Location and prep instructions
Multi-language support
Integration with EMR/scheduling
Prescription & refill alerts
Notify patients when prescriptions are ready or refills are due. Drive adherence with gentle, timely nudges.
Ready-for-pickup alerts
Refill reminders
Pharmacy and location
Dose reminders (opt-in)
Secure link to portal
Care coordination & outreach
Post-visit follow-up, preventive care reminders, and campaign outreach with full consent and audit.
Post-discharge follow-up
Preventive and wellness
Campaign and recall
Consent and opt-out
HIPAA-aligned workflows
Fill more appointments
Automated reminders with confirm and reschedule options. Practices using Sent see 28% fewer no-shows and better slot utilization.
28%
fewer no-shows
98%
reminder open rate
24-48h
reminder window
Confirm or reschedule
Prep instructions
EMR integration
Sarah
Reminder: You have an appointment
Dr. Smith, Family Medicine Tomorrow, Wed 10:00 AM 123 Main St, Suite 4
Reply YES to confirm, or RESCHEDULE to change.
Delivered
Order Update
Your prescription is ready 📋
Lisinopril 10mg - 30 day supply CVS Pharmacy, 456 Oak Ave
Pick up by Friday. Need refill? Reply REFILL.
Delivered
Drive refill and adherence
Pickup and refill alerts reduce missed prescriptions. Timely, friendly reminders improve adherence and outcomes.
42%
better adherence
35%
faster pickup
98%
delivery rate
Ready-for-pickup
Refill reminders
Consent-based
