What are Supplemental Terms of Service?

Supplemental Terms of Service are additional terms applicable to certain Services, which only apply if you have access to or use those Services. They provide specific conditions and obligations related to those Services.

Do I need to obtain consent before sending SMS messages through the Services?

Yes, you must obtain all necessary consents from each recipient prior to initiating an SMS message through the Services.

What laws must I comply with when using the SMS Service?

You must comply with all applicable laws, rules, regulations, and telecommunication industry standards, including supporting opt-out messages, complying with country-specific obligations, and ensuring the content of the SMS message complies with local laws.

Can I use the SMS Service for marketing purposes?

Yes, but you must comply with applicable laws regarding SMS mass marketing and ensure you have obtained necessary consents from recipients.

What happens if I suspect fraudulent use of the SMS Service?

You must immediately notify the service provider if you suspect or become aware of a third party using the SMS Service in a fraudulent or illegal manner.

What are the consequences of not complying with the SMS Service rules?

If you fail to comply, the provider may suspend your access to the SMS Service, deactivate your account, or request proof of compliance.

What are Telephone Numbers in the context of the Numbers Service?

Telephone Numbers refer to telephone numbers, alphanumeric numbers, and short-codes that can be used through the Numbers Service.

Do I own the Telephone Numbers I use through the Numbers Service?

No, you do not own the Telephone Numbers. You only have a limited right to use them as provided in the Supplemental Terms.

Can a Telephone Number be disconnected without notice?

Yes, a Telephone Number can be disconnected without notice if you breach the Agreement or applicable laws.

What is the AI Services feature?

AI Services are services that include artificial intelligence features and functionality, such as an AI chatbot to assist in obtaining information and using the Services.

Can I use AI Services for any purpose?

No, you must not use AI Services for illegal, harmful, or offensive purposes and must comply with applicable laws.

Is the accuracy of AI Services guaranteed?

No, the accuracy, reliability, or suitability of AI Services is not guaranteed, and the provider disclaims all liability arising from their use.

Can I transfer a Telephone Number to someone else?

No, you cannot transfer or assign a Telephone Number without prior written approval from the provider.

What should I do if I receive a complaint about my use of the Numbers Service?

You should address the complaint promptly, as the provider may suspend or terminate your access to the Numbers Service if they receive a third-party complaint.

What is required to prove compliance with SMS Service regulations?

You may need to provide proof of compliance, such as documentation of required opt-ins, if requested by the provider.

Can the provider reclaim a Telephone Number?

Yes, the provider can reclaim a Telephone Number with five days' notice if they determine it is unutilized or underutilized.

What is considered a breach of the Numbers Service terms?

A breach includes violating the Agreement or applicable laws, transferring numbers without approval, or forwarding numbers to dead endpoints.

Who is responsible for the usage of the SMS and Numbers Services?

You are solely responsible for all usage of the SMS and Numbers Services under your login credentials.

What happens if I use AI Services irresponsibly?

Using AI Services irresponsibly or unlawfully can lead to suspension or termination of your access to these Services.

Can I forward a Telephone Number to any endpoint?

No, you must not forward a Telephone Number to a dead endpoint.

What are the fees associated with the SMS Service?

Fees and charges for the SMS Service are set forth on the service provider's webpage or the applicable order.

What does it mean to forward a Telephone Number to a dead endpoint?

Forwarding a Telephone Number to a dead endpoint means directing the number to a non-working or inactive destination, which is prohibited under the Supplemental Terms.

What are examples of illegal uses of AI Services?

Examples of illegal uses of AI Services include activities that violate data protection laws, infringe on intellectual property, or are otherwise harmful or offensive.

What does the Agreement refer to in the context of these Supplemental Terms?

In the context of these Supplemental Terms, the Agreement refers to the main service agreement between you and Sent, Inc., under which these Supplemental Terms operate.

What should I consider when choosing Telephone Numbers for my business?

When selecting Telephone Numbers, consider factors such as availability, relevance to your brand, and compliance with local telecommunication regulations.

How can the AI Services assist me in using the platform?

The AI Services, such as an AI chatbot, can help you by providing information, troubleshooting issues, and guiding you through the platform's features.

How do I ensure my SMS messages comply with recipient location laws?

You must research and understand the specific laws and regulations of the jurisdiction where your SMS recipients are located and ensure your message content and practices align with those requirements.

What are the fees associated with the Numbers Service?

Fees and charges for the Numbers Service are detailed on the service provider's webpage or in the applicable order.

What happens if I underutilize a Telephone Number?

If a Telephone Number is deemed underutilized, the provider may reclaim it after giving you five (5) days' notice.

Supplemental Terms of Service

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